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F.A.Q
Green
 

Are you a green company?
Big Chef is a green conscious company. Green certified, proudly platinum level, business. Click here to read our environmental sustainability statement.

Hors D'Oeuvres
 

Do we have to defrost the products before we cook them?
All products come with easy to follow instructions. Just follow the directions: Some hors d’oeuvres are freezer to oven (without having to defrost);Cold canapés are thaw (for 1.5 – 2 hours) and serve. Keep products at the appropriate temperature. Hors d’oeuvres can be kept warm in a chaffing tray. Cold canapés can be served in stylish platters or trays.


How many hors d'oeuvres should we provide at a cocktail party?
It depends on the duration of the event. Plan on 6 pieces per person for the first hour, 5 for the second hour, 4 for the third hour and 3 per hour for each additional hour when no dinner will be served. Appetizers that are not pieces, such as cheese and dips, one ounce is equivalent to one bite


How should we serve the hors d'oeuvres?
It depends on the event… Elegant affair: hors d'oeuvres could be served "Butler Style" passed around on decorative trays. Interactive affair: hors d’oeuvres could be displayed at different tables spread out at the location. Casual Buffett: hors d’oeuvres could be displayed on different trays/ chaffer on a central table.


How to calculate how many hors d'oeuvres to serve if we are also serving dinner?
A good average is 4 to 8 pieces per person.


What is the product shelf life?
Most of delicious products have a shelf life of one year when stored at 0 degrees.


What is your value proposition for consumers?
The luxury of entertaining without the stress of cooking.You can fake it like you made it! Delicious and affordable gourmet food, delivered to your door step.


What type of finger food should we serve?
Offer a variety of items… Hors D’ Oeuvres and Canapés can be created with cheeses, poultry, meat, seafood, vegetables and fruits. Guests will nibble based on their tastes and diets; when you offer a generous selection there will be plenty of choices to delight the palate of everyone.


What type of variety should we provide?
At least three to six different types of appetizers should be offered to provide a variety of flavors, shapes and textures. Think puff pastry items, fillo items, crown, bacon wrapped and skewered items. Also consider a variety of classic, ethnic: Mediterranean, Asian, and Latin items.


Where are the products made?
Our delectable products are handcrafted in Hollywood, FL … proudly made in USA.

Organic
 

Do you use organic ingredients?
Absolutely! We use as many natural and organic ingredients as possible.

Return Policy
 

Do you have a return policy?
Return policy: If your shipment is damaged upon arrival please contact us immediately. BigChef is NOT liable for deliveries where the customer is not available to receive the order.

Shipping
 

How can I track my order?
When you place your order on our website or by phone; you will receive email notification that your package(s) was shipped, and delivered, as well as any exception, if applicable.


If I am sending this as a gift can you include a greeting card or a business card?
Absolutely! We are more than happy to attach a greeting card (free of course) with a message you personalize. Also, if you can send us your business card in advance we will include that with your selection.


Is there a shipping restriction?
We only ship to residential and business addresses (no P.O. Box ). Please have someone available to accept delivery. If you’re not sure someone will be home to receive your order, may we suggest shipping it to an alternative address. Upon arrival, place product trays in the freezer immediately.


Is there a shipping schedule?
Order by 10:00 am EST for next day delivery. We ship Monday thru Thursday. Saturday deliveries possible with additional FEDEX shipping fee of $20.00.


Why is shipping so expensive?
Most of our products are shipped FEDEX. To preserve the quality of perishable food items we ship overnight (in a reusable temperature controlled padded insulated box with dry ice or gel pack). FEDEX rates for overnight shipping are expensive.

Special Request
 

Have a special delivery request?
Call us; we’ll do everything we can to get it done.